FAQ

Common Questions About Our Telehealth Services

Telehealth allows you to receive medical care remotely through video calls, phone calls, or secure messaging. It provides the same quality of care as an in-person visit from the comfort and convenience of your home.

Many conditions can be effectively managed via telehealth, including chronic disease management (diabetes, hypertension, high cholesterol), mental health concerns, minor acute illnesses (cold, flu, allergies, UTIs), medication management, follow-up visits, and wellness consultations.

You can schedule an appointment by visiting our Appointment page, calling our office, or sending us a message through our Contact page. We offer flexible scheduling to accommodate your needs.

You need a device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection. We use a secure, HIPAA-compliant video platform that works in most web browsers without any additional software downloads.

Most major insurance plans cover telehealth visits. Coverage may vary depending on your specific plan. We recommend contacting your insurance provider to verify your telehealth benefits. Our team can also assist you with insurance-related questions.

Yes. We take your privacy very seriously. All telehealth sessions are conducted through a HIPAA-compliant platform with end-to-end encryption. Your personal health information is protected in accordance with federal privacy laws. For more details, please review our Privacy Policy.

Yes. When medically appropriate, prescriptions can be sent electronically to your preferred pharmacy following a telehealth consultation. Certain controlled substances may require an in-person visit depending on state regulations.

Telehealth is not intended for medical emergencies. If you are experiencing a life-threatening emergency, please call 911 or go to your nearest emergency room immediately.